Privacy Policy

This Privacy Policy is intended to inform you how IKIS SL Ltd. collects, uses, stores and protects your personal data in connection with your use of the website. https://ikis-sl.com/ and the services provided through it. The Company acts as a personal data controller in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable Bulgarian law.

1. Personal Data Controller. The controller of your personal data is „IKIS SL“ Ltd., with registered office and registered address at. „Bel Kamak 9, 1346 Voluyak, Bulgaria, e-mail: office@ikis-sl.com, telephone: +359 882 288 439.

2. What personal data we collect. Depending on how you use the Site, we may collect and process the following categories of data: identification data (name, company, job title), contact data (email, phone, address), data related to an inquiry or order (message content, technical requirements, attachments and other information you voluntarily provide), and technical data (IP address, device type, browser, operating system, date and time of visit, cookie information).

3. What we use your data for. We process your personal data for: responding to enquiries, sending offers and conducting correspondence; preparing and executing contracts, orders and deliveries; administering and maintaining the Site and improving its functionality and security; sending information about products, services and news (subject to consent); complying with legal obligations; protecting the Company's legitimate interests in the event of disputes or claims.

4. Legal grounds for processing. The processing of your personal data is carried out on one or more of the following legal grounds: your consent; performance of a contract or pre-contractual relationship; legal obligation; legitimate interest of the controller.

5. Shelf life. We retain your personal data only for the period necessary to achieve the purposes for which it was collected or for the periods provided for in applicable law. Data from contact forms and enquiries is kept for a reasonable period necessary for processing and subsequent communication.

6. Sharing personal data. The Company does not sell or rent your personal data. Data may be provided to third parties only when it is necessary for the performance of a contract or order (courier and logistics companies), for the performance of legal obligations (government authorities and institutions) or for the maintenance of the Site and IT infrastructure (hosting and technical support providers), subject to a confidentiality agreement.

7. Cookies. The Site may use cookies and similar technologies to collect information about how users use the Site in order to improve user experience, traffic analysis and security. You can set your browser to block or delete cookies, but this may affect the functionality of the Site.

8. Your rights. In relation to your personal data, you have the right of access, rectification, erasure („right to be forgotten“), restriction of processing, data portability, objection to processing on the grounds of legitimate interest, and the right to withdraw consent at any time, without prejudice to the lawfulness of the processing prior to withdrawal.

9. Right to appeal. If you believe that your personal data rights have been violated, you have the right to file a complaint with the Personal Data Protection Commission (PDPC) or the competent court. We recommend that you contact us first to try to resolve the matter amicably.

10. Security. The Company shall take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, unauthorised alteration or disclosure. However, absolute security cannot be guaranteed when transmitting data over the internet, therefore any transmission is done at your own risk.

11. Changes to the Privacy Policy. The Company has the right to update this Privacy Policy at any time. The updated version will be posted on the Site and will be effective upon posting. We encourage you to periodically review the Policy to stay informed about how we process your data.